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All returned or exchanged items MUST have an RMA number written on
the outside of the shipping carton not the product box. If there is no
RMA number the item will be refused. You must call customer service
inorder to receive this number.
All merchandise must be returned in NEW, UNOPENED, UNWORN and UNWASHED
condition with all tags attached in its original packaging. After
inspection, if we determine the returned items have been used we
reserve the right to return the items to you at your expense.
We do not refund shipping charges, however we will pay return shipping charges if the ordered item is defective or The FirmOnline.com Store shipped the incorrect product(s).
Body Magic Shaper
If
you purchased the wrong size or received defective merchandise and
would like an exchange, place a new order for the correct merchandise
and return the unwanted merchandise following the procedures outlined
above
If you receive the wrong order we must be
contacted about this error within 48 hrs , if not there will be no
action taken on our part, it is the customers responsibility to check
your order when received.
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