| Some will tilt their heads to one side and ask “Do travel agents still exist?” as if they were magically staring into the eyes of a unicorn. Others will immediately start over-sharing every travel nightmare they, and everyone on the internet have ever experienced. Finally there are the folks that hit you up with a rapid fire, laundry list of questions like a hypochondriac during a doctor’s visit. |
The other ever popular response is “Wow, so you must get to like travel all over the world for free-right?” Truth be told, I have the best, most misunderstood job in the world. It’s true, most people have no idea how travel agents work and how they can help. Hopefully, I can help clear up some of this confusion by explaining things about what we do.... Most desperate vacation-seekers, take the knee jerk reaction of heading online to make their reservations. The lure of internet convenience and control quickly turns into confusion, indecisiveness and anxiety not to mention a huge time suck. How do I know?...because not a day goes by that I don’t receive emails pleading for help from these exact problems from would-be vacationers. Travel Agents are “All Inclusive” - Hotels, vacation package companies and cruise lines all include travel agent commissions in their published prices. If you do all the work yourself online, they “pocket” the difference. Using the services of a travel agent means you get the customer service you deserve.
You won’t be spending hours on the internet, hanging on phone hold for eternity or wasting any precious time wondering and worrying. Travel Agent Do Not Cost More - Travel agents basically earn their living by the commissions we earn from our sales of hotel stays, cruises, sightseeing and rental cars. The airlines haven’t paid commissions to travel agents since the mid 1990’s. This is why when my travel agency Vacationkids recommends infants should have their own airlines seats instead of flying free as a lapchild, we’re not trying to part you from your money, we’re trying to make sure your baby stays safe. If you want to use mileage points too book your own flights, no problem. Online Travel companies do charge service fees. They build them into the cost that you pay.
There are some travel agents that do charge a minimal service fee for their time which is usually offset by their time and money savings. Make sure you do ask in your initial consultation. Others may ask for an upfront deposit, especially in situations dealing with very complex itineraries or group events.ravel Agents Are not pushy - Any good travel agent knows it’s not about making the sale, it’s about creating happy clients.
Happy clients become fans of your company, come back to you every year and recommend your company to others. Most travel agents rejoice when we can save our clients money with a great deal. We make our recommendations based on the specific needs and requests of our clients. We don’t base our recommendations on industry sales incentives or bonus gifts. If we know of a better room or experience that will enhance our client’s family vacation, we’ll suggest. We just want our clients to make the best informed decisions to get the most value for their vacation dollars.